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March 15, 2017

These steps might seem like Customer Service 101, but it’s amazing how many organizations struggle to figure them out.

February 6, 2017

While beautiful, the logo diverts so far from its historical roots that it creates a disconnect from the most ardent supporters – the ones that stand in line for mediocre seats so they can drink beer while singing the club anthem.

December 15, 2016

When the new leader of the Party embraces some of the ideology of the Alt-Right, re-tweets xenophobic and anti-Semitic rhetoric, and even includes Stephen Bannon on his staff, it reinforces the perception that the Republican Party is racist. And as J...

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